# Terms & Conditions
## 1. Introduction
Welcome to Appointly ("we," "our," or "us"). These Terms & Conditions govern your access to and use of our website, platform, and appointment booking services.
By accessing our website, creating an account, booking an appointment, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our platform.
In these terms, "you" refers to any visitor, registered user, customer, or service provider using our platform.
## 2. Our Services
Appointly provides an online platform that allows users to discover services, view available appointment times, schedule bookings, and manage appointments.
Depending on the features available, our platform may also allow service providers to manage their schedules, receive bookings, communicate with customers, and organize their business activities.
We may modify, suspend, or discontinue any part of our platform at any time, subject to applicable law.
## 3. Eligibility and Account Registration
To use certain features of our platform, you may need to create an account.
By registering, you agree to:
- Provide accurate, complete, and up-to-date information.
- Keep your account information current.
- Maintain the confidentiality of your login credentials.
- Notify us promptly if you suspect unauthorized access to your account.
- Accept responsibility for activities performed through your account, except where applicable law provides otherwise.
You must meet the minimum age requirements applicable to your use of the platform. If parental or guardian consent is required by law, you must obtain it before using the relevant services.
We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or applicable law.
## 4. Booking Appointments
Our platform allows users to book appointments with participating service providers.
When making a booking, you agree to:
- Select the correct service, date, and time.
- Provide accurate contact and booking information.
- Review the service details and applicable prices before confirming.
- Follow any reasonable booking instructions provided by the service provider.
- Arrive on time for your scheduled appointment.
An appointment is considered confirmed when the platform or service provider provides an appropriate confirmation, subject to any additional booking conditions displayed during checkout.
Appointment availability may change, and we cannot guarantee that every requested time will remain available until the booking is confirmed.
## 5. Appointment Changes and Cancellations
Customers may be able to modify or cancel appointments through the platform, depending on the service provider's policies and the booking status.
Cancellation deadlines, rescheduling rules, fees, and refund eligibility may vary by service provider and must be reviewed before booking.
We encourage customers to cancel or reschedule appointments as early as possible if they are unable to attend.
Service providers may also need to change or cancel appointments because of unforeseen circumstances. Where reasonably possible, affected customers will be notified and offered an available alternative or other applicable remedy.
Any cancellation charges or restrictions must comply with applicable law and the terms disclosed at the time of booking.
## 6. Payments and Fees
Some appointments may require advance payment, a deposit, or payment at the time of service.
Where applicable:
- Prices and fees will be displayed before you confirm your booking.
- Payments may be processed by third-party payment providers.
- You agree to provide accurate billing information and authorize applicable charges.
- Additional fees will be disclosed before you agree to pay them.
- You are responsible for reviewing the service provider's payment terms before completing a booking.
We may receive payment confirmation and transaction details from payment providers to manage bookings and resolve payment-related issues.
We do not guarantee uninterrupted availability of third-party payment services.
## 7. Refund Policy
Refund eligibility depends on the applicable booking conditions, cancellation policy, payment status, and relevant consumer protection laws.
Where a refund is approved, it will generally be processed through the original payment method where feasible. The time required for the refund to appear may depend on the payment provider or financial institution.
Deposits, advance payments, cancellation fees, and non-refundable charges must be clearly disclosed where applicable and must comply with applicable law.
If a service provider cancels a prepaid appointment, customers may be eligible for a refund or alternative arrangement under the applicable booking terms and law.
For refund assistance, please contact our support team or the relevant service provider.
## 8. User Responsibilities
When using our platform, you agree not to:
- Provide false, misleading, or fraudulent information.
- Use the platform for unlawful purposes.
- Make fraudulent, abusive, or deliberately disruptive bookings.
- Impersonate another person or misrepresent your identity.
- Attempt to gain unauthorized access to accounts, systems, or data.
- Introduce malicious software or interfere with the platform's operation.
- Copy, reproduce, distribute, or exploit platform content without authorization.
- Harass, threaten, or abuse other users or service providers.
We may investigate suspected violations and take appropriate action, subject to applicable law.
## 9. Service Providers and Third-Party Services
Our platform may connect customers with independent service providers who offer services through the booking system.
Unless expressly stated otherwise, service providers are responsible for the services they offer, their qualifications where applicable, their prices, their availability, and their performance of booked services.
We may facilitate appointment scheduling and related communications, but we do not guarantee the quality, suitability, safety, or availability of services provided by independent third parties.
Any dispute concerning a service should be raised with the relevant service provider and, where appropriate, with our support team. Nothing in these terms excludes rights or remedies that cannot legally be excluded.
## 10. Intellectual Property
Unless otherwise indicated, the website's design, branding, logos, text, graphics, software, and other original content are owned by or licensed to Appointly and are protected by applicable intellectual property laws.
You may use the platform for its intended personal or business purposes in accordance with these Terms & Conditions.
You must not copy, modify, distribute, sell, reverse engineer, or commercially exploit protected platform content or software without prior written permission, except where such restrictions are prohibited by applicable law.
## 11. Privacy and Personal Information
Your use of our platform is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.
By using our platform, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy to understand your privacy rights and responsibilities.
## 12. Platform Availability
We aim to keep our platform available and functioning properly. However, we do not guarantee uninterrupted, error-free, or continuous access.
The platform may occasionally be unavailable because of maintenance, technical problems, security incidents, internet disruptions, or circumstances beyond our reasonable control.
We may update, restrict, or discontinue features where reasonably necessary, subject to applicable law.
## 13. Disclaimer of Warranties
To the extent permitted by applicable law, the platform is provided on an "as available" basis.
We do not warrant that the platform will always be available, free from errors, or compatible with every device or software environment.
We also do not guarantee that every appointment listing, service description, schedule, or third-party representation will remain accurate at all times.
Nothing in this section excludes any consumer guarantees or other rights that cannot lawfully be excluded.
## 14. Limitation of Liability
To the extent permitted by applicable law, Appointly will not be liable for indirect, incidental, special, or consequential losses arising from your use of the platform, including loss of profits, data, or business opportunities.
We are not responsible for acts or omissions of independent service providers except to the extent that applicable law or our express contractual obligations make us responsible.
Nothing in these Terms & Conditions excludes or limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.
## 15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the platform, your material breach of these Terms & Conditions, or your infringement of another person's rights.
This provision does not apply to the extent a loss results from our own negligence, misconduct, breach of contract, or other conduct for which you cannot legally be held responsible.
## 16. Suspension and Termination
We may suspend or terminate your access to the platform if we reasonably believe that you have materially violated these Terms & Conditions, engaged in fraudulent activity, threatened platform security, or used our services unlawfully.
Where appropriate and legally required, we will provide notice and an opportunity to address the issue.
You may stop using our platform at any time. Closing your account does not automatically cancel existing appointments, outstanding payment obligations, or legally required record-retention duties.
## 17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.
Updated terms will be published on this page with a revised "Last Updated" date. Where required by law, we will provide notice of material changes or obtain your consent.
Your continued use of the platform after changes take effect constitutes acceptance only where such acceptance is legally effective. If you do not agree to the updated terms, you should stop using the affected services.
## 18. Governing Law and Disputes
These Terms & Conditions are subject to the laws applicable to our business, without overriding any mandatory consumer protection laws that apply to you.
If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter informally.
Nothing in this section prevents either party from exercising any legal rights available under applicable law.
**Before publishing:** Specify the governing country and jurisdiction that apply to your business.
## 19. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
**Company Name:** Appointly
**Email:** support@yourdomain.com
**Website:** https://yourdomain.com
**Business Address:** [Insert your business address]
We will make reasonable efforts to respond to your inquiries as soon as practicable.
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By using Appointly, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the provisions applicable to your use of the platform.